Return Policy

1 Costume doesn't fit

We accept exchanging if you choose a wrong standard size, the resending fees are your responsibility.

We don't accept return and refunding if you provide incorrect measurements. but we will help you to remake the wrong size part of the costume . We only charge a very basic cost for it. made to measure costume will be made based on your body measurements provided, We double check costumes before shipping. so please make sure to provide correct body measurements.

2 Quality problem

All the costumes are carefully checked before shipping. we won't ship a costume if we find there is quality problems.You will have your full payment refunded if quality problem happened in case. Please provide quality problem photos to email of servic@duokings.com . Costume must be returned within one week after costumes arriving.
All the costumes are exactly same as the listing photos shown,Please check the photo carefully before you ordering. We don't accept return and refunding if you expect a costume better than photos shown.

we don't accept weared out after you fitting and man-made. So please check it carefully when it be received .

3 Halloween costume return policy(from Set.15th to Oct.30th)

We may reject other buyers orders and work overtime to make sure you receive your costume in time before Halloween. so we don't accept return and refunding for orders during Set. 15th to Oct. 30th. this policy is prior to our any of other return policy.